Delete Your Data
1. Request deletion
You can request deletion of your APTree account and the personal data associated with it at any time. To start, email us at hello@aptree.io from the address linked to your account with the subject line “Delete my data.”
2. What to include
- The email address associated with your APTree account.
- Your display name or phone number, if you have one on file.
- Any specific data you’d like removed, or confirm you want the full account deleted.
3. What happens next
We’ll confirm receipt of your request and verify your identity to protect your account. Once verified, we will delete the personal data we hold about you, except where we are required to retain certain records to comply with legal or regulatory obligations.
4. What we can’t delete
On-chain wallet addresses and transactions are recorded on public blockchains and are outside our control. They cannot be deleted. Your wallet’s private keys and recovery phrase never leave your device in plaintext, so they are never ours to delete.
5. Timing
We aim to resolve deletion requests within 30 days. We’ll let you know by email once your request has been completed.
6. Contact
Questions about deleting your data? Email us at hello@aptree.io.